OFFICE & SHOWROOM

Lumi Accessories Oy
Pursimiehenkatu 14
00150 Helsinki, FINLAND
+358 (0)20 734 8870

Mon-Fri 9-17
Closed Sunday

LUMI SUPERMARKET

Aleksanterinkatu 28
00170 Helsinki
FINLAND
Tel: +358 (0)20 734 8871

Mon-Fri 10-19, Sat 10-18
Closed Sunday

FAQs

ORDERS

How can I pay?

You can use any of the payment types listed below to pay for your order. Your details are safe with us. We take fraud very seriously so all credit and debit card holders are subject to validation and authorization by the card issuer.

Domestic Internet Banks
Visa Electron
Visa
MasterCard
Paypal

I can't find an item in the online shop. Can you help me find it?

The LUMI Online Store does not contain all of the items that are available in our stock. Please contact us at customercare@lumiaccessories.com, we will do our best to find the item you are looking for.

The item I want is currently out of stock. When will it be available again?

There is a good chance the product you want will be restocked soon, yey! Please contact us at customercare@lumiaccessories.com. We will inform you when the new bags are expected to arrive and possibly add you to our waiting list.

I have received an incorrect item in my order. What do I do?

Our sincerest apologies for this! Please contact us at customercare@lumiaccessories.com and we will look into the matter.

I would like to cancel my order, how do I proceed?

So sorry to hear that you want to cancel your order. Please contact us at customercare@lumiaccessories.com. We will inform you whether it’s still possible to cancel the order or not.

PRODUCT INFORMATION

How do I take care of my new LUMI bag?

We are so happy that you asked! You can find our leather care instructions here.

How do I change the straps of my Supermarket Bag?

All Supermarket Bags come with interchangeable straps, two short ones and one long one. They are attached by LUMI’s signature snap-on system and are designed for a perfect fit – these straps do not slip or rub your shoulder. To have the straps positioned correctly, thread the loop snaps through the holes from back to front. Both snaps should always face the front side of the bag. When attaching the long strap, thread the loop snaps through both attachment holes at the same time and lock them in together.

What is the difference between Classic and Eco Supermarket Bags?

Eco means that the leather bag is made of certified vegetable tanned, chrome-free leather. Only natural dyes are used during the tanning process. Due to the natural dies, only earthy and woody tones like black and brown are available through this method. The Classic bags are made of chrome dyed leather because it allows us to use all the delicious colors of the rainbow.

Where is my LUMI bag made?

All LUMI bags are designed in Finland and manufactured either in Portugal, Spain or India. The manufacturing country depends on the leather and collection in question. Our manufacturers are long time partners of ours with a long history of bag making behind them. Our Indian manufacturers guarantee modern and safe working conditions for their workers with long working contracts and good social security. We strive to produce small collections in Finland as well, but unfortunately we’ve had problems finding a domestic leather bag manufacturer that could handle our production process. The manufacturing country is mentioned inside all LUMI bags.

I have a experienced a problem with my LUMI bag. Who should I contact?

We are so sorry for this! Please contact us at customercare@lumiaccessories.com and we will look into the matter.

Do the LUMI bags have a warranty?

All LUMI products have a 2 year warranty. If any problems occur with your product during a year from purchase we will fix it free of charge. If we aren’t able to fix it we will exchange your bag for a new one. To validate the warranty we need the receipt of purchase, so please always save your LUMI receipt. Thanks!

SHIPPING & RETURNS

Can I order from overseas and how much is the shipping cost?

You can find all shipping information you need from here.

How long will my order take to arrive?

Glad you asked. The delivery time depends on availability, shipping destination and couriers. Estimated delivery time for all orders is 2-7 workdays from order placement. Domestic orders in Finland are sent to you by Itella. Overseas orders are shipped with UPS.

How can I track my order?

Tracking codes will be sent to the email or phone number you have provided us with in your order. If you haven’t received the tracking codes for some reason, please contact us at customercare@lumiaccessories.com and we will send them to you asap.

What is your returns policy for internet purchases?

You have the right to return or exchange your order from the date you received the product(s) within 14 days. Product(s) must be unused and complete. We will not refund the return cost. Only if the product is defective or incorrect the return cost will be refunded. You are responsible for the product until it reaches LUMI. Before returning contact us at customercare@lumiaccessories.com.

Read more about or Returns Policy here.

How do I return an item to you?

Please contact us at customercare@lumiaccessories.com for further instructions.

When will I receive my refund?

We will notify you by email as soon as your return has been received, processed and refunded. If you haven’t heard anything from us, please contact us at customercare@lumiaccessories.com and we will look into the matter.

LUMI LINES

Lumi Supermarket Classic

Inspired by a simple plastic bag with handles, this modern design classic is a perfect combination of clear-cut aesthetics and roomy volumes . This constantly evolving collection is produced every season, in an array of leathers, seasonal colors and sizes , ranging from XS to XXL. Al l Supermarket Bags include interchangeable short and long straps , attached with our signature snap-on system. These bags include ever y thing you need: nothing more, nothing less.
Handmade in Spain, Poland, India

DESIGNED TO MAKE YOUR LIFE EASIER
– Interchangeable short and long straps for all sizes
– Weather proof zipper closure
– Bright-colored, quality lining for easy content visibility
– Easy access to multi -pockets and removable key holder
– Custom developed leather, Napa, Chemical free Vegetable tanned, Custom developed leather.

Lumi Supermarket Eco

The Eco version of the Supermarket Bag represent s the culmination of our effor t s at sustainable sourcing, featuring 100% vegetable- tanned, chemical – f re e leather , custom developed in cooperation with our production partners in the artisan leather industry. This hand-crafted tanning process results in color s and textures with a more natural , organic look, a unique look that only increases with time, as veg- tanned leather ages beautifully, acquiring the priceless patina that comes with years of hard-earned use.
Handmade in Spain, Poland, India

DESIGNED TO MAKE YOUR LIFE EASIER
– Interchangeable short and long straps for all sizes
– Weather proof zipper closure
– Bright-colored, quality lining for easy content visibility
– Easy access to multi -pockets and removable key holder
– Custom developed leather, Napa, Chemical free Vegetable tanned, Custom developed leather.

Soft Line

Bohemian chic meets LUMI style in our Soft Line, a diverse collect ion of clutches , purses and medium- sized city handbags.
Made of vegetable-tanned goat leather, these bags are both feminine and environmentally aware.
Handmade in India

Vivid Line

Vivid is a line of small accessories made of soft Napa sheep leather, available in dozens of rich colors and exciting combinations, a perfect compliment to your equally colorful personality. Inspired by our Finnish Northern Lights , the playful color s make the Vivid line easy to find inside any bag. These petite items are handcrafted in Spain and regularly found in design stores around the world.
Handmade in Spain.

Mhann Line

Our Mhann line i s designed for sophisticated urbanites , who value just the right combination of attitude, personality and functionality. Mhann line includes unisex city and business bags , travel pieces and small accessories .
The Mhann line includes three distinct series, all hand-made in Portugal :
Mhann Line: Full-grain, dyed-through cow leather.
Mhann Line Viking: Full-grain, vegetable-tanned, pull-up, waxed leather.
Mhann Line Cork: Natural cork with cow leather details.
Handmade in Portugal

Raw+ Line

Using a patented technique, our RAW+ line offers leather handbags at an unbelievable thinness , at just 0.6 millimeters , while still retaining the traditional strength and durability of our favorite all-natural material. The result : elegant , delicately layered leather bags that , on first touch, might be mi s taken for a natural fabric. Feeling is believing.

Made in cooperation with RAW+, a Tokyo-based women´ s clothing company.

Handmade in Portugal

Limited Edition

Limited Edition i s a specialty line of bags and purses made of soft , luxurious leather, featuring hand-crafted detailing and bold, custom-made hardware. Hand-made in Portugal with full -grain, dyed- through cow leather. The Limited Edition line also comes in an Eco Series , featuring the same full -grain leather that i s also 100% vegetable-tanned.
Handmade in Portugal

Natural Line

With our LUMI Natural Line, we return back to origins , to what drew us to leather accessories in the first place: simple, unpretentious design that feature s all -natural , vegetable – tanned beige leather, with no additional bling.
Hand-made in Portugal with full grain, vegetable- tanned cow leather.

Kids Line

LUMI handbags just got shrunk into kids size, with cool uni sex colors and enough room for all necessary gear, for both school and play. Handles are adjustable for occasional adult use.
Hand-made in Portugal with full -grain, dyed- through cow leather.

Scent Line

Remember the scent of snow? LUMI invites you to take a fresh, deep breathe, and to remember the scent of snow, in our growing series of Scent Line product s . Al l product s are available in four distinctive scents  each designed to represent one of the four seasons , Koivu / Spring, Suvi / Summer, Ruska / Fall , and Lumi / Winter.
Al l products are hand-made in Sweden with certified natural ingredients and packaged in a unique, eco-friendly combination of glass , leather and splint basket .

Shoe Line

The LUMI Shoe Line launched in 2014, featuring a signature Lappish Toe detail and minimalist , Nordic looks. The collect ion has since evolved into a full range of sneakers , sandal s and heels , featuring unique material s and details, for all your perambulatory needs .
Handmade in Portugal.

Leather Garments

LUMI applies its Finnish design sensibility to a collection of leather wear, creating wearable, stylishly simple leather pieces, for both women and men. Made from soft sheep and cow leather, with a cotton and polyester lining.
Handmade in India

LEATHER CARE Instructions : All leather garments should be cleaned by professional leather cleaners only.

Scarves

LUMI scarf designs are based on unique details found throughout our Finnish nature: moss , stones , forest , and the luminous colors of the Northern lights.
Hand-made in India of the finest Viscose, our scarves are meant to be worn in all seasons .

CARE INSTRUCTIONS: Dr y Clean Only