If you have additional questions, please send an email to customer care.
We at Lumi Accessories Oy respect your privacy and require your personal information for ordering and billing purposes only. E-mail addresses and phone numbers are required to confirm orders, to contact you in case of delivery notifications or problem solving purposes. Your information will not be provided to any third parties except for the aforementioned billing and delivery purposes or the authorities in cases of infringement of law or good practice violations.
Terms & Conditions
The terms and conditions serve as a user agreement between Lumi Accessories Oy (referred to later as Lumi Accessories or the LUMI Online Shop) and you, our customer. When you register on our website or place an order you agree to these terms. Lumi Accessories reserves the right to make changes to the service, the policies and this agreement at any time. This service and all its contents, including texts and images are owned by Lumi Accessories, and protected by international copyright laws. If you wish to use (duplicate, sell or modify) the content for your own purposes in any way, you will need to get written authorization from us. You need to be of 18 years of age to use this service. You can be an individual or a representative of a company or an organization. If you represent some entity, you must have the necessary rights to act in its name. Please note that the return policy specified here does not apply to companies or organizations. You must provide your true name and contact information. Companies and organizations are also required to proved their full organizational name and VAT ID. You are responsible for all activities that occur under your account and for keeping your password secure. You can at any time view, modify or delete information provided to the Lumi Online Shop, by signing in to the site.
Product info, Ordering, Payment and Prices
The particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colors of products offered on the site.
The product price is the price displayed at the time of ordering. Shipping charges are added when applicable and vary according to the destination of the order. Our shipping charges can be seen under the topic Shipping. All prices are displayed in euros (EUR) and include 24% VAT. Items shipped outside of the EU are VAT free. Please note that additional customs, duties and brokerage charges may apply depending on the destination and will be collected at the time of delivery. Lumi Accessories is not responsible for these charges. Your placed order represents a purchase order to Lumi Accessories. The sale becomes binding when we receive payment and dispatch the order to you. The LUMI Online Store reserves the right to reject orders at its own discretion. Payment must be received prior to accepting an order. We accept the following credit and debit cards: Visa, Visa Electron and MasterCard. The LUMI Online Store saves your order data. If you wish to receive a printout of your order, you can print out an “Order Confirmation”. This order confirmation will appear on your screen once you have completed the process by clicking on “Place Order” and once your credit card information has successfully been processed. Furthermore, you will receive the order confirmation with all given data by email, which may be printed out as well.
Payments with Visa, Visa Electron or MasterCard:
If you want to pay with Visa, Visa Electron or MasterCard cards, Lumi Accessories Oy acts only as the marketer of services and products and delivers the products to buyers. Paytrail Oyj is responsible for reclamations. Paytrail Oyj acts as the seller in Visa, Visa Electron and MasterCard payments and the deal is made between the customer and Paytrail Oyj. The seller is responsible for all deal related obligations. Paytrail Oyj is also the payment recipient.
Innova 2 Lutakonaukio 7 FIN-40100 Jyväskylä
Telephone: +348 207 181830
Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
This Agreement has been made to comply with the laws of Finland. Any disputes will primarily be negotiated and settled in the Helsinki District Court in Finland.