We pride ourselves on fast, accurate order fulfilment. If something does go wrong, we will do our best to resolve the situation as quickly as possible.
And, we want to make it easy for you! Delivery charges are additional to product prices, except on orders over 300€, when delivery is free.
Our Online Shop is responsible for loss or damage of the product during delivery. We’ll choose the best service provider to deliver your LUMI product. All actions from you are just a signature when you receive LUMI. LUMI Accessories is not responsible for delays caused by force majeure. LUMI Accessories also reserves the right to perform partial deliveries.
Our Online Shop aims to dispatch all orders within 2 working days of receipt and credit card authorization. Please note that additional customs, duties and brokerage charges may apply depending on the destination and will be collected at the time of delivery. This is part of your responsibility.
Area 1 – 10€
Finland. Deliveries in Finland are delivered to your closest post office.
Area 2 – 25€
DHL Delivery. European Union (Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom)
Area 3 – 40€
DHL Delivery. USA, Canada, Iceland, Liechtenstein, Monaco, Norway, Switzerland, Turkey
Area 4 – 40€
DHL Delivery. Argentina, Australia, Bahrain, Brazil, Canada, China, Egypt, India, Israel, Japan, Jordan, Kazakhstan, Kuwait, Macao, Malaysia, Mexico, New Zealand, Philippines, Saudi-Arabia, Singapore, South-Korea, Syria, Taiwan, Thailand, Ukraine, United Arab Emirates, Uzbekistan
Pick up – possible in Finland:
LUMI Flagship Store. Aleksanterinkatu 28, 00170 Helsinki.
All Other Countries – Please contact us by e-mail: customercare [at] lumiaccessories.com