OFFICE & SHOWROOM

Lumi Accessories Oy
Pursimiehenkatu 14
00150 Helsinki, FINLAND
+358 (0)20 734 8870

Mon-Fri 9-17
Closed Sunday

LUMI SUPERMARKET

Aleksanterinkatu 28
00170 Helsinki
FINLAND
Tel: +358 (0)20 734 8871

Mon-Fri 10-19, Sat 10-18
Closed Sunday

Returns & exchange

You have the right to return or exchange your order by contacting the LUMI Online Shop within 14 days of delivery. This is stated in the Finnish consumer protection legislation.

Please contact us at customercare@lumiaccessories.com for your return instructions.

Returned products must be unused, in the condition they were in when received by you, include all additional parts included in the order and repackaged into its original package or an equivalent. The product must be returned immediately after notifying Lumi Accessories of a return. If the package should be lost in transit, the LUMI Online Store will not be responsible. Please remember to return the product with a copy of the delivery note with a reason for the return. When we have received your shipment, the amount will be refunded to the card that you used for payment. We will not refund the cost of return-shipping costs. Additional notes: The merchandise offered under www.lumiaccessories.com is presented in the format of digital images of existing merchandise. Since leather is a natural product, minor divergences of the photographs from reality do not constitute a defect of the ordered merchandise.